holmgren.james@gmail.com
+46 72-971 22 00

Skills

  • Usability research
  • Usability testing
  • Figma
  • Customer journey
  • Prototyping
  • Persona
  • Illustrator

Glad you want to know more about me! 

My interest in technology first arose in the beginning of 2019 after trying to code a webpage from scratch. I had this idea of creating a rating system for schools, sort of like IMDB. During this time I started looking for education that were focused on development of digital services and not specifically on coding. Eventually, I found Digital Design and Innovation at Halmstad University which I applied for.
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I recently finished my final semester at the Master's in Digital Service Innovation at Halmstad University. During my studies, I also worked as a teaching assistant for courses within the bachelors I did.
Resume in summary
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Resume in detail

Education

Master's degree
Digital Service Innovation

Halmstad University, August 2022 - June 2024

Master's program in digital service innovation is a design-oriented social science IT education focused on a more holistic perspective how digital services can be designed to solve problems and create value for various social actors.

Bachelor's degree
Digital Design and Innovation

Halmstad University, August 2019 - June 2022

Bachelors from Halmstad University, 180 credits, which focused on creating technical solutions with a niche in UX-design. I wrote my thesis on how to nudge people towards adjust their IoT devices to be more secure.
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Read more about my thesis here.
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Resume in summary
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Work experience

Oracle Health

Gothenburg

Technical Solution Analyst
‍June 2024 -

I manage and build systems for hospital staff world wide based on their needs. I alsotroubleshoot existing services both in front- and backend for those solutions. MeanwhileI communicate with clients and stakeholders to further understand ther issues and needs.

Halmstad University

Halmstad

Teaching Assistant
‍August 2023 - June 2024

Focus on nurturing students' in the bachelors Digital Design & Innovation in understanding of digital design. Aiding teachers with in different areas depending on where the need is.

Swedbank

Halmstad

Digital Support
January 2021 - August 2023

Since my studies I have worked part time at Swedbank. I currently work at digital support. Except troubleshooting customer´s digital services Digital support is also the department that deals with fraud handling and fraud prevention.

Personal Service
April 2020 - December 2020

Helping and guiding customers with their bank aerrends. Such as answering questions, guiding customers in the digital services, or performing their bank errands myself. 

Eltel Networks

Gothenburg

Production planner
May 2018 - August 2019

Responsible for the work coordination for three technician teams along the west coast from Falkenberg to Strömstand and in Värmland. This included planning and prioritization over repairing fiber networks for mainly Telia and also counting the costs of creating new networks for real estates.

Team coordinator
Mar 2017 - May 2018

Prioritization, distribution and scheduling of different work duties for twelve employees for the Spoc unit (single point of contact). Spoc had contact with Eltels company customers, the production planners and the technician teams.

Customer support
September 2016 - September 2017

Working at SPOC which included communicating fiber work status between customers, production planners and technicians.

GKSS

Göteborgs Kungliga Segelsällskap

Gothenburg

Harbour captain
Juni 2016 - August 2016

Responsible for planning and work coordination for the 6 harbour attendants aswell as service towards guests.

Harbourmaster
Juni 2015 - August 2015

Handling of booking requests, cleaning and payment from guests.

©2024 James Holmgren